Knutson Bros II, LLC

Remodeling your home is exciting when you think about how much more attractive and functional your home will be after it's completed.  Taking the time to develop a complete plan will help both you and your remodeler to avoid major surprises along the way.  One of the reasons KB2 has been repeatedly honored by the remodeling industry is that it follows these principles to ensure the satisfaction of it's customers.

Here are 10 things we believe make the remodeling process smooth and less stressful.

Please carefully consider these when chosing your remodelers:

1. Establish good two-way communication to help ensure a smooth remodeling project. Does the remodeler listen? Does he or she answer questions clearly and candidly? Can you reach him when you need to? Does he return phone calls promptly? Does he let you know when problems arise and work with you on solving them?
2. Make sure you have compatibility and “fit” with the contractor. You’ll spend a lot of time with your remodeler so it’s important to have good rapport and trust.
3. Set a clear and mutual understanding about the schedule. You and your remodeler should agree on the schedule before you sign the contract  to avoid conflict and problems later in the project.  Get it in writing.
4. Request a written proposal. Often times, two people remember the same conversation differently. Get the proposal in writing and work with the remodeler to ensure it reflects your wishes.
5. Determine a clear and mutual understanding of the miscellaneous details. There are a lot of little details that need to be settled before work starts. What time of day will they be working?  How will he access the property?  How will cleanup be handled?  How will they protect your property?  What are your insurance obligations?
6. Remember to be flexible. Remodeling is an interruption of your normal life.  Remember to be flexible during the project so that you can handle the unexpected and go with the flow.  Don't be afraid to talk with your remodeler if something needs to be addressed.
7. Create a clear and mutual understanding of how Change Orders will be handled. With remodeling there is always the chance you may want to change materials or other project details during the job. Agree with your remodeler on how these changes will be handled before the start of work. Also understand that changes could affect the schedule and the budget, so it’s important you have all changes in writing.
8. Agree on a well-written contract that covers all the bases. The contract should include these elements: a timetable for the project, price and payment schedule, detailed specifications for all products and materials, insurance information, permit information, procedures for handling change orders, lien releases, provisions for conflict resolution, notice of your right under the Federal Trade Commission’s Cooling Off Rule (your right to cancel the contract within three days if it was signed someplace other than the remodeler’s place of business), and details on the important issues (such as access to your home, care of the home, cleanup and trash removal).
9. Ask for a written Lien Waiver from the remodeler upon completion of the work. If the remodeler hires subcontractors for portions of the work it is their responsibility to see them compensated. In order to ensure this has been done and to protect yourself, ask for a written lien waiver when the work is finished. This document will verify everyone has been paid.
10. Establish a project plan, covering all phases and dependencies in the work. Plan your big picture goals with the remodeler and talk out your needs. Hire a remodeler who will plan it out with you, listen to concerns, and answer questions.  Get it in writing.